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PRIVACY & POPIA POLICY
Last updated: [Insert Date]

This Privacy and POPIA Policy explains how Protein Solutions International (PSI), including all subsidiaries and affiliates, collects, uses, shares, and protects personal information when you visit our website at www.psiproteins.com (the “Website”) or otherwise interact with us.

PSI is committed to protecting your privacy and complying with applicable data protection legislation, including:

  • Protection of Personal Information Act (POPIA) – South Africa

  • General Data Protection Regulation (GDPR) – European Union

  • Data Protection Acts in East African countries where PSI operates
     

1. WHO WE ARE

Protein Solutions International (“PSI”, “we”, “our”, or “us”) is a provider of high-quality rendered protein ingredients to feed manufacturers and agri-processors across Africa and beyond. This privacy policy applies to all operations conducted through www.psiproteins.com.

2. WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information from you when you engage with our Website or communicate with us:

  • Identity data: Name, company name, job title

  • Contact data: Email address, phone number, physical location

  • Technical data: IP address, browser type, device type, cookies

  • Usage data: Pages visited, time spent, search terms used

  • Communication data: Information contained in emails or contact forms sent to us

We do not knowingly collect personal data from children or any special categories of personal data (e.g., biometric or health-related data).

3. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Respond to your inquiries or contact requests

  • Send you product or service-related updates upon request

  • Process requests for quotations or commercial engagement

  • Improve our website and user experience

  • Ensure legal and regulatory compliance

  • Manage internal operations (e.g., analytics, data security, troubleshooting)

4. LAWFUL BASIS FOR PROCESSING

We process your data based on the following lawful bases:

  • Your consent, where explicitly provided

  • Performance of a contract, where necessary

  • Legal obligations, where required by law

  • Legitimate interests, including responding to inquiries or maintaining the Website

For South African users, processing is done in compliance with Section 11 of POPIA.

5. SHARING YOUR INFORMATION

We do not sell or rent your personal information. We may share it:

  • Within PSI and its affiliated entities (e.g., PSI Holdings, Leo Group UK, BJK South Africa)

  • With service providers that help us operate our Website (IT, hosting, analytics)

  • With regulatory or law enforcement bodies where legally required

Any transfers of data outside your home country will be safeguarded by appropriate contractual and security measures.

6. YOUR DATA PROTECTION RIGHTS

Depending on your jurisdiction, you may have the following rights:

  • Access – to your personal data we hold

  • Correction – of inaccurate or outdated data

  • Erasure – to request deletion of data (subject to legal or contractual obligations)

  • Objection – to certain processing activities

  • Portability – to receive your data in a commonly used format

  • Withdraw consent – where processing is based on your consent

To exercise your rights, please email privacy@psiproteins.com

7. COOKIES AND TRACKING

We use cookies and similar technologies to:

  • Analyze website usage

  • Improve site functionality and performance

  • Remember user preferences (e.g., region or language)

You can manage your cookie preferences through your browser settings. For more detail, refer to our Cookie Policy [add link if hosted separately].

8. DATA SECURITY

We use industry-standard security practices to protect your information:

  • Firewalls and intrusion detection systems

  • Encrypted data storage where appropriate

  • Access controls for authorized personnel only

9. DATA RETENTION

We retain personal data only for as long as necessary:

  • To fulfill the purposes it was collected for

  • To comply with legal or tax obligations

  • To resolve disputes or enforce agreements

10. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.

11. UPDATES TO THIS POLICY

We may update this policy from time to time. Changes will be posted on this page with a revised “Last updated” date. You are encouraged to review it regularly.

12. CONTACT US

For questions or data protection inquiries, please contact:

Data Privacy Officer
Protein Solutions International
Email: info@psiproteins.com

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